At Drop Bear, we aim to provide reliable and timely delivery for all your purchases. Please review the details of our shipping policy below.

To provide you a good transportation service, We partner with major carriers and local courier services to ensure your order is delivered safely and efficiently.

Before you finish purchase at Drop Bear, here's what you need to focus on:

• Delivery Time: Processing Time+Shipping Time
• Processing Time:
  • Orders are processed within 3-5 business days from the date of purchase.
• Transportation Time:
  • US. Orders: Orders shipped within the United States via USPS are typically delivered within 7-10 business days.
  • International Orders: For shipments to other countries, delivery may take approximately 30-45 days, depending on the destination.
• Custom Products are not eligible for this situation. Due to the unique nature of customization and the varying production processes, we are unable to establish a universal standard for such items. For information regarding the processing time of custom products, please refer to the relevant product page for specific details.

We work hard to process your order as quickly as possible and appreciate your patience during this time.

*There is a different processing time for different items. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your order email.

Shipping Cancellation/Changes

• If you need to cancel or change your order, please contact us immediately.
  • If the order has not yet been shipped, we can accommodate your request.
  • However, all orders begin processing in our warehouse within 1 business day of being placed. Due to this, it may be unlikely for modifications to be made once the process begins.

Delayed Logistics Information

• Carrier delays may result in longer-than-usual transit updates.
• Once you receive your tracking information, please allow extra time for updates to reflect accurately. We appreciate your understanding as we work to deliver your items promptly.

Need Assistance?

If you have questions about your shipment, feel free to contact our support team at service@mydropbear.com

*This policy applies exclusively to purchases made on the Drop Bear Official Website.

At Drop Bear, your satisfaction is our priority. Please review the following return and exchange guidelines carefully.

Returns (U.S. Orders Only)

We proudly guarantee your purchases from Drop Bear. If you’re not fully satisfied, we offer returns within 30 days of purchase under the following conditions:

Eligibility:

• The knife and outer box must be in new and unused condition.
• Used or damaged merchandise will not be accepted.
• Order Cancellation: Orders may be canceled any time before they are shipped.
• Returns are only applicable to regular-priced items and not valid for special offers or custom products.

Return Process:

1. Email us at service@mydropbear.com with:
   • Your order number
   • Photos of the unused knife and the outer box
2. Allow up to 5 business days for return approval.
3. Once approved, we will provide a return shipping address.

Refund Timeline:

• Returns will be processed within two weeks of receiving your item.
• Refunds will be issued to the original payment method within 7 business days of processing.
• A $5 deduction will be made from your refund to cover return shipping.

Note: Additional charges may apply for returns with damaged or missing items.

Returns (International Orders Only)

We accept international returns with the following conditions:

• Customers are responsible for all return shipping fees.
• It is your responsibility to arrange the return with a logistics company of your choice.

Missing Refunds (if applicable)

If you haven’t received your refund, please follow these steps:

1. Double-check your bank account.
2. Contact your bank, as processing times may vary.
3. If the issue persists, email us at service@mydropbear.com for further assistance.

Exchange Policy

We provide exchanges for the following situations:

1. Product Quality Issues:

If your item has a quality problem that affects normal use:

• Contact us within 72 hours of receiving your item at service@mydropbear.com.
• Include:
  • Your order number
  • A video showing the defect (this is required for verification).
• We will assess the issue and offer an exchange or resolution based on the severity of the defect.

2. Wrong Product Received:

If you received an incorrect item:

• Retain everything you received, including the outer packaging and shipping label.
• Contact us within 72 hours at service@mydropbear.com with your order number.
• Follow the provided instructions to complete your return or exchange.

If you have any questions or need further clarification, our team is here to help. Contact us at service@mydropbear.com